Refund policy

Returns & Refunds Policy — Corner Sofas Ltd

30-Day Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible, items must be:

  • In the same condition you received them

  • Unworn/unused, with all tags attached

  • In the original packaging (including all accessories and manuals)

  • Accompanied by the receipt or proof of purchase

Important: Items returned without an approved return request (RMA) may be refused.

How to Start a Return

Email support@corner-sofas.co.uk with your order number, item(s), and reason for return.

If your return is accepted, we’ll send:

  • A return authorisation (RMA)

  • Instructions on how and where to send/collect the package

  • A prepaid label or collection booking (if applicable)

Unless the item is faulty or misdescribed, return shipping/collection costs may apply. We’ll confirm any costs before you proceed.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or if you’ve received the wrong item. Include clear photos/videos so we can evaluate and make it right as quickly as possible.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Custom-made / made-to-order or personalised items

  • Clearance / final sale items

  • Used items that are no longer in a resellable condition

  • Hygiene-sensitive products (e.g., mattresses once unsealed), unless faulty

If you’re unsure whether your item is returnable, email support@corner-sofas.co.uk before ordering or opening the packaging.

Exchanges

The quickest way to get what you want is to return the item for a refund (once approved) and place a new order for the replacement.

14-Day Right to Cancel (UK & EU Consumers)

In addition to our 30-day policy, consumers have a 14-day right to cancel from the day after delivery, for any reason. Items must be returned unused, with tags and original packaging, and you’ll need proof of purchase.

If you exercise the right to cancel, you may be responsible for the cost of return (unless the item is faulty or misdescribed).

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection.

  • If approved, refunds are issued to your original payment method within 10 business days.

  • Your bank or card issuer may take additional time to post the refund.

  • If 15 business days have passed since approval and you haven’t received your refund, contact support@corner-sofas.co.uk.